Privacy Policy

1. Collection of Personal Information

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We may collect personal information when you:

• Enquire or contact us via our website

• Register as an NDIS participant or complete service-related forms

• Access or use our online services

 

The information collected may include:

• Name, contact details, and date of birth

• NDIS participant information and goals

• Health or support needs relevant to service delivery

• Any information necessary to provide safe, high-quality support

 

We only collect information necessary to provide services in line with the NDIS Practice

Standards and the NDIS Code of Conduct.

 

2. Use of Personal Information

 

Personal information is used for purposes including:

• Planning and delivering NDIS supports safely and effectively

• Communicating with participants, families, carers, and stakeholders

• Meeting legislative, regulatory, and NDIS reporting requirements

• Responding to enquiries submitted via this website

• Continuous improvement of services

 

We ensure personal information is used fairly, lawfully, and only for the purposes for which it was collected
 

3. Disclosure of Personal Information

 

Ability Choice Care may disclose personal information:

• To staff or contractors directly involved in providing supports

• To the NDIS or other government agencies where required by law

• To third-party service providers involved in participant supports

• With the participant’s consent, or as otherwise permitted by law

 

We do not sell, trade, or share personal information for marketing purposes.

 

4. Safeguarding and Confidentiality

 

Ability Choice Care upholds the NDIS Code of Conduct, including obligations to:

• Act with respect for the rights and dignity of participants

• Respect privacy and confidentiality at all times

• Ensure participants are safe and free from abuse, neglect, or exploitation

 

All staff are trained in privacy, safeguarding, and NDIS compliance, and personal information is managed according to strict policies and procedures.

 

5. Storage and Security

 

We take all reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Secure electronic storage systems

• Restricted access to staff who require the information to provide supports

• Staff training on privacy and confidentiality obligations

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6. Access and Correction

 

Participants and website users have the right to request access to, or correction of, their personal information. Requests can be made in writing via our contact details below.

We will respond in a timely manner and in accordance with the Privacy Act 1988 (Cth) and NDIS regulations.

 

7. Cookies and Website Analytics

 

Our website may use cookies or analytics tools to improve functionality and monitor usage. Cookies do not identify individuals personally and can be disabled through your browser settings.

 

8. Complaints

 

If you believe your personal information has been mishandled, or your privacy rights under the NDIS Code of Conduct have been breached, you may:

• Contact Ability Choice Care directly

• If unresolved, lodge a complaint with the NDIS Quality and Safeguards Commission

• Or contact the Office of the Australian Information Commissioner (OAIC)

 

We handle all complaints in accordance with our Complaints Handling Policy and NDIS safeguarding requirements.

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9. Updates to Privacy Statement

 

This Privacy Statement may be updated from time to time. The current version is published on this website. Continued use of the website constitutes acceptance of any updates.

 

Contact

Ability Choice Care
Email: info@abilitychoicecare.com.au
Phone: 8806 4646 or 1300 100 001
 

Address: Level 4, 17 Patrick Street, 

Westpoint Shopping Centre

Blacktown NSW 2147

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